Rental Policy                    

Properties rented by Island & Sea Realty are privately owned.  They range from rustic cottages, duplexes, and luxury condos.  They are furnished and equipped according to each individual owner's taste. Island & Sea Realty assists the owners of these properties to locate people who would like to rent their property.

 POLICIES:

When you reserve a property through Island & Sea Realty, you agree to comply with these policies.  These policies supplement and are a part of your Vacation Rental Agreement with the owner.  Please follow these policies. 

OFFICE:

We are located at 25 Lighthouse Rd, Ocracoke North Carolina, 27960.  We are open from 9:00 am to 5:00 pm, seven (7) days a week, year round. 

RESERVATIONS:

You can make your Reservation at our office or by phone at 1-252-928-4351. We will be glad to help you find the right property.  You can also submit your request by email and someone will get back to you within 24 hrs.  We are closed Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day. Our knowledgeable reservationists, who have been in every home, will assist you in locating the perfect vacation home. You may select several of your favorite homes, give us a call and we will check their availability for you.

RENTAL AGREEMENT REQUIREMENTS:

A Vacation Rental Agreement between you and the owner of the home you choose must be signed and delivered to our office with your Advance Rent Payment.  If the agreement is not received with your Advance Rent Payment your reservation may be cancelled without further notice. A sample Vacation Rental Agreement which you can review is located in our brochure.   Otherwise a personalized Vacation Rental Agreement will be mailed, faxed, or e-mailed at the time of your reservation request.

PARTIAL RENTALS:  

Some properties allow partial week rentals. The nightly rates for these homes are determined by the property manager based on a weekly rate plus applicable taxes and security deposit. Partials are only allowed during the mid and off seasons. Reservations for partials can be made no sooner than 7 days prior to check- in. Or call the office directly for availability.

PAYMENT:

After making your reservation, a Vacation Rental Agreement will be mailed to you immediately. Your signed Vacation Rental Agreement and 1st payment are due within 10 days. Upon receipt of this payment and a signed Vacation Rental Agreement your reservation is confirmed. If your lease and payment are not received by our office within 10 days, your reservation may be canceled without further notice.

An Advance Rent Payment of one half of the rent, security deposit and applicable taxes must be received in our office within ten (10) days after your reservation request.  If payment is not received in time, the reservation will be cancelled without notice. The balance of the rent, including a state tax, county occupancy tax, and the security deposit (where applicable) is due on or before your check-in date.  An exception to this policy occurs when reserving a special or a period for which check-in will occur in less than thirty (30) days of the request.  In such cases, all payments are due at the time of the reservation request and must be paid in full by credit card.

SECURITY DEPOSIT:

All of our properties require a security deposit (as noted in each properties’ write up) against damage, proper clean-up and timely checkout. We will inspect the homes upon check-out and have the right to reimburse damages determined to have been caused by tenant, including replacement of missing or broken items and any long distance phone calls made or accepted to owner's phone, including a $20 service charge for same. You will be notified if a problem exists. Should damage occur during your stay, please do the right thing and notify us while you are here so that we may rectify the situation swiftly. Otherwise, your damage/cleaning deposit will be mailed within 45 days after checkout.

ARRIVAL:

You must check-in after 3:00 p.m. at our office located at 25 Lighthouse Rd, Ocracoke NC. In extreme situations check-in time may be delayed until 5:00 p.m. for special cleaning and/or maintenance.  We cannot give keys until we know your vacation home has been inspected, necessary repairs made, and otherwise prepared for your arrival.  Please do not expect early check in and plan your trip accordingly.  If you plan to arrive early please make arrangements to occupy your time until 3:00 pm.  Do not go to your property prior to check-in as this may delay your occupancy.  No check-in will be allowed until all rent, taxes, and fees have been paid in full.  If you are unable to arrive at our office prior to our closing time at 5:00 pm, please call for special instructions. 

CHECK OUT:  

Check-out time is 10:00 a.m. on your departure date. All keys should be returned to the rental office no later than 10:00 am. We ask that you leave the home "broom clean". Please refer to the front of your check-in package for additional housekeeping procedures required upon departure. Trash should be firmly secured in plastic bags with binders and deposited in the dumpster nearest your property. On some properties, if our housekeeping staff has to dispose of your trash, we will charge you a $20.00 fee. Guests checking out after 10:00 am without prior approval will be charged another night's rent. Credit cards will be charged if necessary.

REPORTING DAMAGE AT CHECK-IN AND DURING STAY:

Your arrival packet will contain a form to list damages and inoperative equipment found in your rental property upon arrival.  This form will have instructions concerning completion and delivery to our office by noon of the day following your arrival. If damage occurs during your stay please notify us immediately. Failure to complete the check in form or to report subsequent damages may jeopardize the return of your security deposit or coverage under the tenant damage insurance policy. 

CANCELLATIONS:

Should you have to cancel your reservation for any reason, please contact us immediately. We will make every effort to re-rent the property. If we are able to re-rent the property, all monies (less the $100 cancellation fee and taxes) will be returned only if and when final payment is received for the new reservation. Should we be unable to re-rent the property, the full rental amount, including taxes and all applicable fees, are due and payable. Cancellations must be in writing.

PETS:

This supplements Paragraph 13 of the Vacation Rental Agreement which you should read. Pets are not allowed in most of the rental properties that we rent. If you bring a pet to a home that does not allow them you will be denied occupancy or asked to leave without a refund. For those properties advertised as allowing pets, only one (1) dog will be permitted unless prior approval is granted. Nevertheless Rottweilers, German Shepherds, Pit Bulls, Doberman Pinchers or any other dogs having previously displayed a vicious propensity are never allowed. Cats and other animals are never allowed. You must clean property of all pet excretions immediately upon discovery. If you bring a dog to a home in which they are allowed, a non-refundable fee of $25.00 plus tax is charged for cleaning and flea extermination. Please learn and follow all applicable municipal pet ordinances

NON-SMOKING:

Many of our homes prohibit smoking. Those that prohibit smoking are indicated in the descriptions.  Please respect the wishes of our Owners and others who may occupy the home and do not smoke in those homes.  Nevertheless, no home is guaranteed to be smoke free and no refunds can be given if smoke is detected in any home.

MAXIMUM OCCUPANCY:

This supplements Paragraph 14 of the Vacation Rental Agreement which you should read. You should not permit the property you rent to be occupied by more people than the law allows. Local regulations specify that two people per bedroom are allowed. Having parties in the home or anywhere else on the property with more people than allowed is forbidden. No RV’s or campers may be used on the property.

ACCOMMODATIONS AND LINENS:

Linens and towels are provided for your convenience. Each rental unit will have two sets of sheets per bed and 2 sets of towels for the number of guests your rental accommodates. Please make sure all linens are accounted for at your departure. Adjustments for missing or heavily soiled linen will be deducted from your security deposit or credit card. Linens for sleep sofas, roll-away beds, blowup mattress sleepers, and trundles can be found in the property.

Many of our homeowners maintain a locked closet and/or utility room in their home for storage of personal items. Please respect these locked closets and storage rooms. They are not included in your rental.

MAIL AND MESSAGES:

No mail, faxes, or messages can be delivered to your rental home.  If you are expecting any of these please check with our office periodically.  Any mail should be addressed to you c/o our office address and include the rental property ID number. Our mailing address is Post Office Box 187 Ocracoke , North Carolina, 27960 for letters sent through the post office.  For packages or overnight deliveries our address is 25 Lighthouse Rd Ocracoke NC 27960.

PARKING:

Parking is permitted only on paved surfaces or designated parking areas located on the property.  If you park in other areas you may damage drain fields, water lines, irrigation lines, or other buried utilities.  If you park in the right of way adjacent to your rental home you may violate a municipal ordinance. 

GRILLING:

Outdoor grilling is permitted only on concrete or designated areas at least 25 Feet away from your home. Grilling on decks, porches, or wooden walkways is prohibited.  Please leave the grill clean and ashes dumped upon your departure. 

TRASH:

Trash must be placed in the proper receptacle provided, kept in the containers provided and stored away from the street on non-collection days. If applicable, roll carts to the edge of the street the night before the scheduled pick up day.  The schedule of pick up times is provided upon your arrival.  If trash is not placed in the garbage receptacle and must be removed by our maintenance staff, a fee will be charged to you.

REPAIRS:

We want your vacation to be just as you anticipated but sometimes repairs are necessary.  If that happens please call us calmly and politely to report the problem.  Please be aware that most repair calls require us to contact outside independent contractors to make the requested repairs.  Sometimes the availability of these contractors is limited so that repairs cannot be made as quickly as we may desire.  We cannot be responsible for such delays.  It may be necessary for the contractor or us to enter the home at reasonable times to make the repairs without your knowledge or presence. 

FRIVOLOUS REPAIR CALLS:

Our company experiences repeated calls for repairs that are due to guest misuse or unfamiliarity with amenities.  Often the problem can be solved by following the phone instructions of our maintenance personnel.  If you represent that the problem persists after being given instructions a repairman will be dispatched.  If the repairman discovers that the problem could have been solved by following the instructions you will be responsible for the repair bill. 

LOCK OUTS:

If you are locked out of your home you may borrow a key during office hours without charge.  If you are locked out of your home after office hours please call the emergency number.  A key will be supplied to you for a fee of $45.00.

LOCAL ORDINANCES: